Disney World

Answers To 10 of Your Frequently Asked MagicBand Questions


Whether you’re planning your first trip to Walt Disney World or you’ve been away a while, getting up to speed on the My Magic+ System can present a steep learning learning curve and one that’s bound to raise a question or two.  If there’s one aspect of this system I tend to get asked about the most its Disney’s MagicBands.  If you’ll be visiting Walt Disney World in the near future, check out our 10 Frequently Asked MagicBand Questions.

1. What are MagicBands used for? The short answer is pretty much everything. Consider them your key to all things Disney.  They will serve as your pass allowing you to board the Magical Express bus at the airport,  your room key and park ticket.  MagicBands can also be a form of payment (see below) and they hold information about your Disney Dining Plan as well as MemoryMaker.  Once you get comfortable with using them, they are a fantastic and stress-free way to keep your organized during you busy Disney days.

2. How much do they cost? How do I get one?  MagicBands are complimentary to those that have booked a Walt Disney World vacation package and to Annual Passholders.  Customizing your MagicBands should be one of the first things you do when setting up your My Disney Experience account which can be done at startyourmydisneyexperience.com  .  You’ll get to chose from a range of colors and also have the option of having your names printed on the inside.

For MagicBands featuring themes or characters, these must be purchased either through disneystore.com or while at Walt Disney World. The same goes for guests staying offsite or for ticket/only purchases. In that case you’ll automatically receive a card that services as your ticket.  However, you can buy and link MagicBands.

3. I heard I can my MagicBands to pay for purchases at Walt Disney World is this true? Yes. if you are staying on site, when you check-in to your Walt Disney World resort, you have the option of linking a credit card to your MagicBand to pay for incidentals.  This could be used to pay for things like gratuities, souvenirs, stroller and ECV rentals, and snacks.  During the check-in process the cast member you work with will ask you to select a four digit pin code that you must use each time you make a purchase on your MagicBand.  This keeps your details secure.  You also have the option of removing charging privileges for certain members of your party if you are worried about your teenagers charging up a storm or you can also split it so that one guest on the reservation is using one card and the other uses their own.  Charges are stored to your room account and on check-out day, unless advised otherwise, the resort will automatically bill all charges to the credit card on file.


4. Is it true that Disney is coming out with new MagicBands? I’m travelling early this year, will I get one?  Its true, the latest version of the bands dubbed MagicBands 2.0 are starting to be issued to guests visiting the parks.  The fundamental difference with these new versions is that they look different.  Rather than being a uniform wristband, they now look more like a watch with the circular face containing the component that holds your data.  This circular bit can be detached from the band using a tiny screwdriver and can be snapped in to new accessories that Disney will be unveiling more and more over the upcoming year. These will include key rings as well as lanyards (See above) for those that find the traditional wristbands uncomfortable.  If you’re travelling over the next couple of weeks though, it can be luck of the draw.  I currently have some clients reporting that they received the new ones and others reporting that they are getting the old ones.  This should start happening less and less as we move towards Spring.

5. Will My MagicBands arrive in the mail and if so when? If you are within the United States and booked a Walt Disney World vacation package that entitles you to a MagicBand then your Bands will be shipped to you.  However, not customizing your band can slow down this process so again make sure that this is one of the first things you do when setting up your My Disney Experience account.  Bands usually arrive about 2-3 weeks before you are due to start your vacation and Disney will notify you via your My Disney Experience Account that they are being shipped and will also include a USPS tracking number. If you don’t receive them within two weeks it is best to let Disney know or contact your Travel Agent.

For those staying outside of the USA, your MagicBands will not be shipped to your home address and will instead be held at your resort for you to pick up when you check-in. Also, if for some reason you didn’t receive your MagicBands don’t worry. Disney can issue new ones to you when you check in.

6. For some reason my MagicBand is not working. What should I do? The first step to making sure your MagicBand works properly is to check-in to your resort before heading to the parks.  Yes they’ll be activated before you check-in but the Cast Members at the resorts will make sure everything is properly linked and it just is that extra little bit of security.  However, if you find that your band isn’t working properly check in at the front desk at your resort, or visit Guest Services at the theme parks and they’ll put your right.

7. What happens if I lose my MagicBand while at Disney World? There’s been a few times where members of my family have noticed that their MagicBands have fallen off. If this happens to you don’t worry its not the end of the world.  If you lose it at your resort, simply go up to the front desk and have it replaced.  If it happens while at the theme parks, ask the nearest Cast Member to point you in the direction of Guest Services who will also supply you with a new one.  In both instances you won’t be able to get fancy bands but instead, a standard issue gray one. You’ll also want to make sure that your old MagicBand is de-activated in your My Disney Experience account under the MagicBand tab.  For those using the system for the first time, don’t worry. Losing a MagicBand is unlikely to happen, they’re resilient little guys that stay on pretty securely. But there’s piece of mind in knowing that you’re covered if you do lose one.

8. I’m not able to use all of my park tickets. Can I give my MagicBand to a family member to use my remaining allocation?  Under the system, when guests enter a Walt Disney World theme park for the first time, they are asked to run a fingerprint scan on the finger of their choice while scanning their MagicBand.  Throughout the rest of your stay, you will follow the same process.  If you hand over you band to someone else their fingerprint won’t match yours and they won’t be able to enter the park.

9. I have an old MagicBand, if I bring it to Disney on my next vacation can I still use it?  Yes! You can have several MagicBands activated at the same time.  If you keep it activated and you bring it with you, it should be business as usual.  The MagicBand section of your My Disney Experience account will allow you to keep tabs on what bands are active, deactivate bands that you no longer have and also cancel an order of new MagicBands if your family has old ones that they want to use instead.

10. Should I pack my MagicBands in my checked luggage or hand luggage? Make sure that when you pack, your MagicBands are easily accessible for you when you arrive.  If you are flying into Orlando International Airport and are riding Disney’s Magical Express then you’ll need them handy while you’re at the airport as they are used to check in to Magical Express.  Since your luggage doesn’t get delivered to your resort room until a few hours later, this means packing them in your checked bags is a must.  If your driving to your resort then they’ll be used to scan you in by security when you arrive on the grounds and will need to be presented at check-in so its best to have them at hand.

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Find articles like this helpful? Then why not consider working with an Authorized Disney Vacation Planner? As an agent with MickeyTravels I’ll be on hand to help you with everything from finding your perfect package to nabbing those hard-to-get dining and Fastpass reservations.  Best of all my services are absolutely FREE. Get in touch at 1.800.801.4025, via email at mroden@mickeytravels.com or follow along on Facebook

Image copyright Disney.



Melissa Roden
Follow Along

Melissa Roden

Agent Specializing in Disney Holidays at MickeyTravels
Melissa is a Disney-loving mom who can often be found at the parks with her six year old daughter.  When not euphorically eating a Dole Whip at Walt Disney World, Melissa enjoys helping others plan their magical vacations with MickeyTravels and sharing her Disney knowledge at Chip and Co. and Disney Addicts. Follow along on Facebook or Twitter.
Melissa Roden
Follow Along


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